#MobileCRM: some first impressions – part 1

In the previous article I mentioned that I wanted to explore the mobile world of CRM. In order to get going, I dug into my drawers and found a couple of devices which I’ll be using while writing this series of articles:

  • iPad Mini, running iOS 8.2
  • A cheap Lenovo 7” IdeaTab A1000 tablet, running Android 4.1.2
  • Microsoft Lumia 535 5” phone, running Windows Phone 8.1 Update
  • iPhone 4, running iOS 7.1.2 (*)
  • Windows RT Tablet, running Windows RT 8.1 update 1 (*)
(*) will be used later on for comparison

On the three platforms – iOS, Android and Windows Phone – a native Dynamics CRM app is available. I went to the app stores and downloaded and installed the latest Dynamics CRM version on each device.

Firing up the applications initially result in a screen in which you have to enter a https address in order to connect to Dynamics CRM. Unfortunately my development instance of CRM 2015 is not running on https. I’ll fix that issue before writing the next article.

Below some initial impressions.   

Android

Though running on a tablet, the screen has a portrait orientation, regardless of the orientation of the device. This means the application is designed for a phone. Probably, the additional screen space is not going to be used at all. Furthermore there is no welcome screen… this is the first screen that you will see. Unfortunatelly the application starts in the english language, regardless of the language settings on the device itself.

Until sofar I don’t see many love for the platform within this application

Android

Windows Phone

The initial screen is a friendly welcome screen, shown in the default language of the device. In my case dutch. After clicking the “daar gaan we” (Let’s go!) button, we enter the screen in which we have to specify the address of our Dynamics CRM environment.
The application has a portrait orientation regarless of the orientation of the device, which in my eyes is not that bad… it is a phone after all. What is the most common orientation on a phone?  Exactly portrait….

I Assume the Windows 8 app, will have a landscape orientation (I’ll give that one a try later in this series, running on a Windows RT device).

Windowsphone0  Windowsphone

Apple iPad

As usual, the app starts with some nice eye candy. The application starts in my default language (which is dutch on the iPad as well). Regardless of the orientation of the device, the application starts in landscape mode. This means the application will take maximum advantage of the screen.
I suspect this app will have a portrait orientation running on an iPhone (I’ll give that one a try as well later in this series).

Ipad2

Unfortunatelly, I need to have my CRM development environment accepting https traffic. I need to so some reconfiguration before I can continue.

From what I’ve seen till sofar, It looks that in this case, both the Windows Phone and the iOS version are treated as the first class citizens. The Android version not, interesting

At least I’m almost up-and-running. In the next article I’m going more in depth, finding out how the devices will cope with none mobile forms and mobile forms. Based on that difference I’ll also discuss how we should design our mobile solutions.

Fun ahead!

One thought on “#MobileCRM: some first impressions – part 1

  1. […] no business logic present…overall the experience is not pleasant. For more details, read the Mobile CRM journey, a series of blog posts, in which Bas van de Sande examined the app. He provides a comprehensive […]

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